It seems to me that suddenly you can't just go onto a hotel's website and book it for a couple nights. You have to double and triple check you're at the right place. Third party suppliers sneak in and do the booking for you, and if there's any issue you have to deal with them and not the hotel itself. And you don't get membership points.
Also, they'll advertise a shuttle from the hotel to your terminal but won't bother to mention it's 7GBP, which is close to $10. And they have a limited schedule. Which if I'd known, I'd have strolled over to Hatton Cross tube station and hopped a train there in less time and for a third the price.
On top of this, my flight from Heathrow was over an hour late in departing...and that was after they had the plane fully boarded. Okay...no big deal...I'd still have 45 minutes to make my connection in Terminal 5.
Except...once you're off the plane you have to go through customs entry, get your checked bag, walk to the main check in points on the second floor, get a new bag tag...which you can't get at the little kiosk because you're entering the US so have to stand in line for 15 minutes to check your bag, again, then go through security, again. Like this is a third world country.
Oh, and the signage telling you where to go is wrong. They had someone standing there to tell people Not this way, that way. It's absurd. Fortunately, in a way, my flight from JFK to Buffalo was also more than an hour delayed thanks to the stupidity and incompetence of Sean Duffy and Markwayne Mullin and their disastrous upgrade of the ATC system.
At least I did a bit of work on DW during the flight from London and am liking the direction it is going, now.
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